One
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SMART One (ITSM)
A Complete Suite for Enterprise IT Service Management
Comprehensive IT Service Management platform tailored specifically for insurance and financial institutions, aligning operational support with ITIL v4 standards and enterprise governance.
Incident & Service Request
Centralized omnichannel ticketing, intelligent ticket triage, automated assignment, and priority escalation matrix.
Problem & RCA
Identifies recurring incidents, links known errors to resolution databases, and prevents repeated service downtime.
Change & Release Governance
Multi-tiered CAB approval workflows, deployment risk scoring, scheduling, and automated rollback checkpoints.
Configuration Mgmt (CMDB)
Tracks hardware, software, licenses, dependencies, and network relationships across on-prem and cloud setups.
Service Level Mgmt (SLA)
Granular SLA tracking, multi-calendar support, breach alerting, and institutional reporting dashboards.
Self-Service Portal
User-friendly catalog for hardware/software requisitions, knowledge base lookup, and live status tracking.
| Line of Business | SMART One Code | Cloud Enabled | SaaS | Licensing |
|---|---|---|---|---|
01Incident Management | SO-IM | Yes | Yes | Perpetual, Subscription |
02Problem Management | SO-PM | Yes | Yes | Perpetual, Subscription |
03Change Management | SO-CM | Yes | Yes | Perpetual, Subscription |
04Configuration Management | SO-CMDB | Yes | Yes | Perpetual, Subscription |